Consulting Skills - SS36 ( 2 Days )
Price: $895.00
Course Outline
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Abstract/Overview
During this program participants will learn and practice effective consulting skills from the initial stage of being called in by a client to determine a need to the implementation of a solution. Participants will learn a process and the skills required for managing clients and projects in a professional and successful manner.
Audience - Who Should Attend?
Anyone who is involved in consulting with internal or external clients.
Prerequisite
None
Objective
This information is being updated, please call 1 800 482 7770 for details about this course.
Content
The Consultant Role
- Defining the Role of a Consultant
- Consultant Responsibilities
- Client Expectations
- Key Skills and Behaviours of a Consultant
- Big Picture vs Detail Orientation
Managing The Client Relationship
- Dealing With Different Personality Types
- Essential Interpersonal and Communication Skills
- Dealing With Resistance
- Negotiating With the Client
Holding The Initial Meeting
- Defining the Consulting Purpose
- Identifying the Clients Expectations
- Establishing Your Fit For the Project
- Holding Productive Meetings
Contracting With The Client
- Defining Project Objectives and Expected Deliverables
- Defining Project Scope
- Identifying Requirements and Constraints
- Establishing Major Tasks
- Developing a Project Plan
Data Collection
- Data Collection Methods
- Effective Analysis
- Asking the Right Questions
- Conducting Information Gathering Interviews
- Overcoming Data Collection Blocks
Providing Client Feedback
- Holding the Feedback Meeting
- Communicating Assertively
- Renegotiating Deliverables
- Writing a Client Report
Implementation
- Developing an Implementation Action Plan
- Defining Team Member Roles
- Collaborating With the Client
- Project Evaluation
Course Schedule
| Start Date | Location | Class Code | Duration (days) |
| Mon, Nov 22 2010 | Toronto | P36230 | 2 |
| | | | |
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