Email Essentials - SS27 ( 1 Day )
Price: $495.00
Course Outline
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Abstract/Overview
"Most office workers spend at least 2 hours a day writing and reading email."
This one-day course will give participants new skills to help them use email more effectively on the job. Techniques for managing overloaded in-boxes will be reviewed, along with strategies for focusing on action, facts and results when responding to incoming messages. Quick, simple methods for writing clearer, friendlier messages and sending email responsibly will be covered, with plenty of practical learning activities to help participants transfer their new knowledge to the job.
Audience - Who Should Attend?
This course will benefit anyone looking to gain control of the email they receive and become a more productive and effective email user.
Prerequisite
None
Objective
This information is being updated, please call 1 800 482 7770 for details about this course.
Content
- Perform triage–deal with messages in your inbox once
- Quickly act on, file and retrieve important messages
- Automatically sort your incoming email so you never feel swamped
- Determine when sending email is appropriate
- Select recipients with care
- Tailor your message to your purpose
- Write informative subject lines and openings so your messages get read
- Use a friendly, readable style
- Energize your writing by cutting unnecessary fat
- Update your email etiquette to gain credibility
- Use a positive tone to avoid conflict and misunderstanding
- Lay out your message for clarity and readability
- Make attachments count
- Create a time-saving set of conventions to share with your coworkers
Course Schedule
| Start Date | Location | Class Code | Duration (days) |
| Thu, Nov 04 2010 | Toronto | P36210 | 1 |
| | | | |
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