Eliciting Business Requirements - BA05 ( 2 Days )

Price:  $1200.00



Course Outline

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Abstract/Overview

Perhaps the single most difficult project phase is gathering and managing business and system requirements. There may be many people involved, each with their own, often conflicting, expectations and needs. This course examines several facets of the process, taking the approach that gathering requirements is a consultative activity. It presents several methods, models and techniques to help analysts work with the business as consultants. After taking this course, you will have the skills needed to plan for elicitation activities, clarify requirements as you go, and provide clear and accurate feedback throughout the elicitation process.

 

Audience - Who Should Attend?

Business Systems Analysts who will be responsible for gathering requirement information from a variety of sources, including leading requirements workshops. Also of value to Business Analysts and Users who will be explaining business requirements, and to Technical Systems Analysts expanding their role into the business realm.

Prerequisite

Working experience as a Business Systems Analyst or Business Analyst is highly recommended. If you are familiar with problem solving techniques like brainstorming, and comfortable facilitating a small group, you should get along just fine.

Objective

Upon completion of this course, you will be able to use the following techniques:
  • Document Analysis
  • Interviewing
  • Requirements Workshops
 
You will have a detailed understanding of the following techniques:
  • Prototyping and User Interface Analysis
  • Surveys and Questionnaires
  • Process Observation
  • Focus Groups
  • System Interface Analysis (non-UI)

Content

Elicitation Planning
  • Identify stakeholders
·        Business
·        Security
·        Information technology
·        Quality management
·        Architecture
·        Project management
  • Overview of all techniques
·        Interviews
·        Surveys and questionnaires
·        Requirements workshop
·        Brainstorming
·        Focus groups
·        Observation
·        Prototyping
·        Document analysis
·        Interface analysis
·        Reverse engineering
Document Analysis
  • What it is
  • When to Use It
  • The process
·        Analyzing current state
·        Requirements and rules
·        Scenarios and workflows
  • Information reliability
  • Who is involved
Requirements Interviews
  • What they are
·        Individual vs. Group
·        Structured vs. Unstructured
  • The process
·        Establishing your goal
·        Planning and preparing
·        Designing the questions
·        Conducting the interview
·        Feedback and following up
  • Who should attend
  • Interview DOs and DON’Ts

Prototyping
  • What it is
  • When to use it
  • The process
·        Prototyping for discovery
·        not evolutionary prototyping
·        Dialog and screen design
·        Prototyping tools
  • Prototyping Dos and DON’Ts
  • Who is involved
System Exploration
 a.k.a. Reverse Engineering
  • What it is
  • When to use it
  • The process
  • Who is involved
Requirements Workshops
  • What they are
  • When to use them
  • The process
·        Workshop planning
·        Roles of participants
·        Managing the meeting
·        Following up
  • Who is involved
  • Workshop DOs and DON’Ts
Additional Techniques
  • What they are
·        Brainstorming
·        Surveys and Questionnaires
·        Observation (job-shadowing)
·        Focus groups
·        Interface analysis (non-UI)
  • When to use them
  • The process
  • Who is involved
Applying What You’ve Learned
  • Review of techniques covered


Course Schedule
Start DateLocationClass CodeDuration (days)
Wed, Sep 08 2010TorontoP361022
Mon, Oct 25 2010OttawaP361062
Tue, Nov 16 2010TorontoP361032
    



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